Responsibilities

• Own the creation and upkeep of user guides, release notes, and how-to content across product lines, working directly with remote product managers and subject matter experts
• Devise clear, user-centric approaches to new content that reflect the brand's voice while staying technically accurate
• Deliver documentation on launch schedules, iterating with SMEs as products evolve
• Research and write feature articles, white papers, case studies, and explainer content spanning consumer, enterprise/IT, and emerging-technology audiences
• Conduct interviews with internal experts and industry executives to source original, credible content
• Turn highly technical discussions into engaging pieces that are easily understood by broad audiences
• Partner with product, marketing, and engineering teams to keep messaging consistent across every touchpoint
• Manage multiple writing projects simultaneously without missing deadlines or dropping quality
• Stay ahead of new technologies—AI, and beyond—well before they hit the mainstream

Requirements

• 7-8+ years of professional writing experience spanning technical documentation, journalism, or marketing content
• A portfolio of published work across print and/or online outlets in a technology-related field
• Track record producing content for major product launches, brand campaigns, or PR initiatives
• Experience working with remote teams and subject matter experts to translate technical detail into finished content- including white papers, product briefs, blogs, social content
• Exceptional writing and editing ability, with range across technical, journalistic, and marketing tones
• Strong research skills and comfort with unfamiliar, fast-moving technical subject matter
• Ability to prioritize and deliver on multiple concurrent projects
• Detail-oriented, self-directed, and comfortable owning content from concept to publication
• Bachelor's degree in English, Journalism, Communications, or related field