Responsibilities

• - The Marketing Assistant supports Account Managers and Directors in delivering a high-quality client experience by upholding service standards and completing reactive and proactive client tasks promptly and professionally.
• - The main objective as a Marketing Assistant is to meet client and team needs with exceptional turnaround time to ensure we’re always providing the best experience possible.
• - Communicate with clients in professional manner via email/phone
• - Support the AM in the coordination and execution of requests in a timely manner
• - Resolve issues and problems, or complete tasks related to the client’s website, campaign or account
• - Address basic client campaign and account questions
• - Track all reactive client emails to ensure every client email is acknowledged before leaving for the day
• - Experience in customer service, marketing, or account coordination
• - Strong written communication and organization skills
• - Ability to professionally correspond with both internal teams and clients

Requirements

• - Education: Bachelor's degree in Marketing, Advertising, Business, Communications, or a related field—or equivalent practical experience.
• - Experience: 0-1 year, including internships. Great for recent graduates or early-career professionals.
• - Skills: Effective organizational and multitasking skills with the ability to manage multiple client and/or AM requests simultaneously.
• - Skills: Proficient critical thinking and problem-solving skills.
• - Skills: Strong written and verbal communication skills, with a client-first mindset. Ability to effectively communicate with sophisticated clientele.
• - Skills: Knowledge in Scorpion’s technology suite, which includes Platform, CSX and CMS.
• - Skills: Attention to detail and a problem-solving approach to task management.
• - Skills: Ability to work effectively in a fast-paced, team-oriented environment.
• - Skills: Demonstrated ability to correctly delegate tasks to the correct Support team.
• - Skills: Confidently utilize Scorpion technology to answer basic client campaign and account questions

Benefits

• - 100% employer-paid medical, dental, and vision insurance
• - Flexible paid time off, so you can rest, relax, and recharge away from work
• - Paid parental leave
• - Paid cell phone and service
• - Remote office allowance
• - Professional development and development courses
• - Regular manager check-ins to drive performance and career growth through Lattice