Responsibilities

• Provide exceptional customer service while selling and utilizing Caesars Rewards program. Assist patrons with all reasonable requests.
• Handles all reserved special events through a computerized system.
• Distributes promotional giveaways via various marketing tools.
• Redeems all documents through the system.
• Assists with stocking of supplies and keeping a clean and neat work area.
• Abides by all Accounting and Internal Control Procedures.
• Creates and maintains patron accounts through CMS.
• Provide a pleasant experience for all guests by utilizing Spotlight behaviors at all times.
• Sell and promote our loyalty program “Caesars Rewards” as well as other promotions and events.
• Resolve guest issues utilizing our Service Recovery process or communicate to a Supervisor.

Requirements

• 21 yrs of age
• High School graduate or GED equivalent. Computer skills or typing skills. Previous ticketing or customer service experience.
• PHYSICAL - Must be able to: Work within restricted area of Soft Count room with reasonable accommodation.
• Bend, stand or stoop for long periods of time.
• Communicate verbally and professionally.
• See.
• Must be able to hear. Can be augmented with a hearing aid.
• Tolerate noisy and/or dimly lit environment.
• Must be able to lift a minimum of twenty pounds (20 lbs.).
• Must have manual dexterity.

Preferred

• High School Diploma or GED equivalent preferred.

Benefits

• Medical, Dental, Vision, Life & Disability Insurance , 401(k), Paid Time Off, Education Assistance, Team Member Discounts