Responsibilities

• generate leads and booking qualified timeshare sales presentations for prospective Hilton Grand Vacations Owners, Club Members, and other qualified customers.
• provide both customer and concierge services to all guests projecting a professional company image.
• Conducting pre-arrival calls to owners, renters, and exchangers.
• Confirming appointments with guests to ensure tour reservations and improve show rate.
• Complete required paperwork accurately and completely for each tour.
• Checks availability so as to not overbook tour waves.
• Ensuring guests meet minimum eligibility for gifts as provided or promotes a courtesy tour.
• Following gifting procedures to ensure costs are met monthly.
• Providing location-related guest service to resort guests and visitors, including advising guests to resort services for specific assistance or information.
• Distributing only HGV-authorized information, collateral, and materials.

Requirements

• Experience in customer service for at least a year is vital.
• Minimum of 6 months of proven success in a sales and/or marketing role within the timeshare industry.
• Computer proficiency with the ability to learn and efficiently operate multiple customer service software applications.
• Professional verbal, interpersonal, guest relations and etiquette skills are to be displayed in person, in written form, and on the telephone.
• Proficiency in English is required (speak, read, write).

Preferred

• Minimum of 2+ years experience selling and booking tours, activities, concierge services.
• 1+ years of experience in the timeshare industry with a track record of success in sales and/or marketing.

Benefits

• DAY ONE Health Benefits
• Excellent earnings package and uncapped commissions.
• Outstanding health care options (medical, dental, and vision that encourage preventative care).
• Paid Time Off (PTO) that allows for adventure, rest, relaxation or recuperation.
• All new Team Members are automatically enrolled in the HGV Retirement Savings Plan.
• Our Go Hilton Team Member Travel Program offers accommodations at deeply discounted rates and 50% off at participating hotel-operated restaurants.
• Pass the savings on to family and friends since HGV allows you to share additional discounted room nights.