Responsibilities

• Create, validate, and maintain customer-facing copy supporting the core Marriott Bonvoy Digital customer journey including narrative and descriptive content, labels, forms, instructions, system messages, emails, and some marketing and merchandising content
• Use a consistent, contextually appropriate copy voice aligned with the latest Marriott Bonvoy and Marriot hotel brand standards
• Define the copy intake, creation, and review process within the Digital UX team
• Maintain and document Digital UX copy guidelines including terminology alignment and naming conventions across Digital products
• Deeply familiar with brand standards for Marriott Bonvoy and all hotel brands
• Maintains awareness of existing copy across experience
• Maintains awareness of ADA compliance requirements
• Maintains awareness of legal compliance requirements
• Works within the constraints and opportunities of the Marriott Digital Design System component library
• Works within character limit constraints

Requirements

• 8+ years of relevant experience in digital copy
• Bachelor’s degree or equivalent work experience
• Proficient in general usability and transactional design best practices
• Experience with major, large-scale global digital apps, websites, or other digital products, ideally within the hospitality, travel, or consumer finance industry
• Proven experience delivering high quality, customer-facing copy
• Ability to communicate clearly, professionally, and effectively with business stakeholders
• Ability to combine deep expertise in UX copy best practices with a strong understanding of business objectives to deliver thoughtful and balanced copy solutions
• Prior experience proactively managing tasks and prioritize workload to consistently meet deadlines in a fast-paced environment
• Maintain a well-organized workflow, including design assets, documentation, and project timelines to facilitate effective collaboration

Preferred

• Promote copy best practices drawn from a variety of disciplines (within and beyond hospitality)
• Understand how to work effectively within a comprehensive design system
• Demonstrate self-confidence, energy, and enthusiasm
• Possess strong presentation and communication skills, with an ability to articulate the rationale for specific copy decisions
• Have an ability to continuously iterate on copy based on stakeholder and user feedback
• Experience directing Digital content strategy/design is a plus
• Experience shaping the narrative direction of brand identity is a plus
• Experience with content governance is a plus
• Experience with Agile development methodologies and managing work through Jira is a plus

Benefits

• All locations offer 401(k) plan, stock purchase plan, discounts at Marriott properties, commuter benefits, employee assistance plan, and childcare discounts. Benefits are subject to terms and conditions, which may include rules regarding eligibility, enrollment, waiting period, contribution, benefit limits, election changes, benefit exclusions, and others. Click here to learn more.
• Full-time positions also offer coverage for medical, dental, vision, health care flexible spending account, dependent care flexible spending account, life insurance, disability insurance, accident insurance, adoption expense reimbursements, and paid parental leave.
• Washington Applicants Only: Employees will accrue paid sick leave, 0.0384 PTO balance for every hour worked and be eligible to receive minimum of 9 holidays annually.
• Marriott HQ is committed to a hybrid work environment that enables associates to Be connected. Headquarters-based positions are considered hybrid, for candidates within a commuting distance to Bethesda, MD; candidates outside of commuting distance to Bethesda, MD will be considered for Remote positions.