Responsibilities

• Lead the development of customer insights and strategic recommendations that inform integrated marketing and media plans.
• Translate qualitative and quantitative research into clear, actionable business and customer strategies.
• Apply a strong understanding of pharmaceutical marketing, customer journeys, and omnichannel engagement across HCP and DTC audiences.
• Evaluate strategic work to ensure recommendations are insight-driven, customer-focused, and aligned with client objectives.
• Stay current on industry trends, evolving customer behaviors, and emerging technologies to strengthen strategic recommendations.
• Lead the Customer Experience function across assigned brands and client engagements.
• Partner with Planning, Analytics, Media, Data, Creative, and Client teams to develop integrated customer experience strategies.
• Manage and mentor strategists, providing coaching, feedback, and opportunities for professional growth.
• Foster collaboration across cross-functional teams while helping resolve complex business and strategic challenges.
• Present strategic recommendations with confidence to both internal and client stakeholders.

Requirements

• 8+ years of experience in customer experience, strategy, insights, media, or integrated marketing.
• Pharmaceutical agency experience preferred; Consumer Health or CPG experience a plus.
• Proven ability to lead cross-functional teams and manage multiple priorities.
• Strong analytical thinking, problem-solving, and strategic planning skills.
• Excellent communication, presentation, facilitation, and storytelling abilities.
• Experience mentoring and developing team members.
• Proficiency with Microsoft Office applications and relevant research, analytics, and media planning tools.

Benefits

• medical coverage, dental, vision, disability, 401K, as well as parental and family care leave, family forming assistance, tuition reimbursement, and flexible time off.