Responsibilities

• Build delivery outcomes across all Agency Services functions from the ground up, so requirements, schedules, budgets, and quality are owned, not just tracked
• Build and stand up program-level reporting on utilization, resourcing, and project health where none exists today
• Lead and grow our centralized Project Management function, pushing ownership beyond scheduling into risk, issue, and change management
• Lead our Creative and Marketing and Sales Enablement teams, building a standardized, predictable delivery cadence
• Partner with our Technology practice so multi-function engagements deliver one coherent plan, not two
• Build our work breakdown structure and estimation standards for repeatable engagements
• Build a pre-vetted bench of contractors and partner firms so we can flex capacity without carrying idle overhead
• Influence clients and prospects directly when delivery capability and credibility are part of winning the deal
• Influence and rally your direct reports and cross-functional peers around new ways of working, not just new org charts

Requirements

• 7 or more years leading service delivery, project management, or agency operations, including at least 3 years leading other leaders
• A track record of building systems and functions, not just running ones that already existed when you arrived
• HubSpot prefered, or comparable platform fluency
• A consultant's instinct for diagnosing what is broken and building a practical fix
• Fluency in both waterfall and agile or iterative delivery, and the judgment to know which fits a given engagement
• Experience running a mixed internal and contractor or partner delivery model
• PMP or equivalent certification preferred