Responsibilities

• Champion the strategic adoption, ongoing optimization, and effective use of Microsoft Dynamics across Kyocera’s sales organization, supporting both Direct and Channel business models.
• Act as a key stakeholder and internal advocate for the CRM ecosystem, helping ensure Microsoft Dynamics supports sales excellence, pipeline visibility, forecasting discipline, and commercial decision-making.
• Serve as the primary business-facing resource for CRM-related needs, partnering closely with Sales, Marketing, IT, and Business Transformation to align tools, processes, and reporting with organizational goals.
• Own and help evolve CRM-related workflows, dashboards, reports, governance, and business requirements to improve usability, consistency, and value for end users.
• Monitor system adoption, data quality, and user engagement, identifying opportunities to improve CRM usage, reporting accuracy, and process compliance across teams.
• Develop and deliver training, enablement, and communication plans that help sales teams fully leverage CRM tools to manage accounts, opportunities, pipelines, and customer activity.
• Analyze current sales processes and user needs across both Direct and Channel organizations, recommending improvements that strengthen alignment between Kyocera’s sales methodology and CRM execution.
• Support the integration of Kyocera Sales Excellence (KSE) principles into CRM workflows and sales practices, helping create a more consistent and scalable approach to opportunity management.
• Partner with Marketing to ensure HubSpot continues to support marketing automation and lead routing effectively, while maintaining strong alignment and handoff between HubSpot and Microsoft Dynamics.
• Collaborate with cross-functional teams to define business requirements, prioritize enhancements, and support future CRM-related improvements that advance Kyocera’s go-to-market capabilities.

Requirements

• Bachelor's degree in a business or marketing-related field, demonstrating strategic thinking and communication skills.
• Minimum of 4 years of experience in similar roles.
• Experience translating business needs into process improvements, system enhancements, and user-facing solutions.
• Strong analytical skills, with the ability to interpret data and turn insights into actionable recommendations.
• Experience developing training, enablement, or changing management programs that drive adoption of systems, tools, or methodologies.

Benefits

• We offer a generous benefits package including medical, dental and vision plans, a 401k match, flexible spending, disability and life insurance, plus paid time off and holidays.