Requirements

• 3+ years of experience in community management, organic social, or social content roles—ideally for a consumer-facing (B2C) brand or app.
• You write in a voice that feels human (not corporate) and earns engagement, and you move naturally across Instagram, TikTok, and emerging platforms.
• Hands-on experience building and growing an organic social presence from the ground up—not just managing a calendar.
• Strong instincts for internet and hospitality culture; you can explain why something resonates, not just that it's trending.
• Experience moderating online communities and managing engagement at scale, with sound judgment on tone, escalation, and community safety.
• A self-starter comfortable operating in ambiguity and helping shape a function that is still evolving.
• Strong collaboration skills, with the ability to coordinate across brand, marketing, and product partners while owning your own lane.
• A data-informed approach to prioritization—able to translate community and performance signals into clear decisions.
• Pleasure for the consumer experience and for helping local restaurants grow by connecting them with guests.

Preferred

• Experience growing the consumer brand or community for a marketplace, mobile app, or local/hospitality business.
• Familiarity with community and social management tools and analytics platforms.
• Hands-on content creation skills—short-form video, photography, or editing.
• Experience working alongside a distinct B2B brand, or managing multiple brand voices in parallel.
• Experience in startups and/or companies experiencing hypergrowth.
• Background in food media, hospitality, or creator-led brands.

Benefits

• Learn more about our benefits at https://careers.toasttab.com/toast-benefits