Responsibilities

• The Product & Brand Experience Co-Op will support teams responsible for designing, delivering, and continually improving experiences for Delta customers and employees.
• Working across various moments of the travel journey, co-ops may contribute to research, problem solving, project planning, storytelling, communications, and cross-functional initiatives that help shape products and experiences aligned to Delta's brand and customer expectations.
• Co-Ops will have the opportunity to support one of the following teams:
• Onboard Brand Experience
• Onboard Dining Experience
• Uniform Brand Experience
• Service Excellence
• Inflight Entertainment & Connectivity: Engagement & Optimization
• Inflight Entertainment & Connectivity: Delta Sync Seatback
• Inflight Entertainment & Connectivity: Wi-Fi

Requirements

• Undergraduate student pursuing a bachelor's degree in Business, Marketing, Customer Experience, Product Management, Design, Communications, Journalism/Public Relations, Hospitality, or a related field within a four-year degree program.
• Experience with research, data analysis, presentation development, project coordination, and/or communications through coursework, student organizations, internships, or other relevant experiences.
• Demonstrates strong organizational skills, attention to detail, and the ability to manage competing priorities in a dynamic environment.
• Collaborative team player who embraces continuous improvement and enjoys solving problems with cross-functional partners.
• Strong organizational, project management, and verbal/written communication skills.
• Proficiency in Microsoft PowerPoint, Word, and Excel; experience with SharePoint and OneDrive is preferred.
• Demonstrates curiosity about customer and employee experiences and a passion for improving products, services, and processes.
• Willingness and ability to adapt quickly, learn new skills, and embrace new challenges.
• Consistently prioritizes the safety and security of self, others, and personal data.
• Embraces diverse people, perspectives, and working styles.

Preferred

• CO-OP PROGRAM OUTLINE
• Working as a Co-op does not guarantee a full-time employment opportunity upon graduation.
• This program is designed to provide meaningful educational and professional experience that prepares students for future career opportunities.
• This position requires participation in three alternating full-time work rotations.
• Co-ops may not be enrolled in courses, either online or in-person, while actively working during a rotation.
• Participation in the program may extend graduation timelines by one to two semesters.
• We are seeking co-ops for the following rotation schedule:
• 1st Rotation: Spring 2027
• 2nd Rotation: Fall 2027
• 3rd Rotation: Summer 2028