Responsibilities

• Recruit, interview, hire, train, and develop Community Marketing Agents.
• Provide daily coaching, motivation, and performance management to maximize productivity and tour generation.
• Conduct performance evaluations and administer corrective action when necessary.
• Foster a positive, high-energy team environment focused on guest engagement and sales support.
• Lead by example in professionalism, guest service, and marketing excellence.
• Monitor daily, weekly, and monthly marketing performance metrics, including tour production, penetration rates, and lead generation goals.
• Prepare and submit operational reports accurately and within established deadlines.
• Analyze performance trends and implement strategies to improve results.
• Ensure compliance with company policies, procedures, and marketing standards.
• Partner with Sales Leadership to manage tour flow, availability, and booking efficiency.

Requirements

• High School Diploma, GED, or equivalent required.
• Associate's or Bachelor's Degree in Business, Marketing, Hospitality, or related field preferred.
• Minimum of two (2) years of marketing, hospitality, tourism, vacation ownership, attractions, or resort marketing experience.
• Experience in face-to-face marketing, lead generation, or tour generation environments strongly preferred.
• Strong leadership, coaching, and employee development abilities.
• Excellent verbal and written communication skills.
• Ability to motivate teams and drive performance results.
• Exceptional customer service and conflict resolution skills.
• Strong organizational and multitasking abilities.
• Analytical mindset with the ability to interpret performance metrics and reporting.

Preferred

• Previous leadership or supervisory experience preferred.
• Experience in face-to-face marketing, lead generation, or tour generation environments strongly preferred.

Benefits

• Medical
• Dental
• Vision
• Flexible spending accounts
• Life and accident coverage
• Disability
• Depending on position, paid time off, parental leave and holidays (speak to your recruiter for additional information)
• Wish day paid time to volunteer at an approved organization of your choice
• 401k with employer match (subject to eligibility requirements, including tenure - speak to your recruiter for additional information)
• Legal and identify theft plan