Responsibilities

• Serve as primary point of contact for clients: check-ins, reporting calls, strategy updates, onboarding
• Own marketing outcomes across SEO, paid search, paid social, and websites for every account
• Review performance data monthly, know why numbers moved, decide what changes, and defend the call
• Review contractor deliverables critically and hold quality and timelines
• Own the monthly reporting cycle and client-facing summaries
• Protect account profitability by managing hours and scope against what the client pays
• Run Asana as the source of truth and build documented, repeatable delivery processes
• Run monthly one-on-ones with contractors and clear their blockers
• Report directly to the founder with a standing weekly strategy session

Requirements

• 3+ years inside a digital marketing agency, with 2+ owning client relationships, delivery, or client services leadership
• Demonstrated ownership of client relationships: you've been the person clients call
• Real working knowledge of performance marketing: SEO, paid search and paid social, content, and WordPress websites, with enough depth to review specialist work critically
• Comfort interpreting Google Analytics, Search Console, and ad platform data
• Hands-on comfort with WordPress: you can get into a site, spot what's wrong, and make or direct the fix
• Experience managing external contractors, freelancers, or vendors
• Excellent written communication

Preferred

• Experience leading a team or building out a function inside a larger organization
• Healthcare, aesthetic medicine, or professional services client experience
• Background at a small agency (under 15 people)
• Northeast Ohio based, or a genuine connection to the market

Benefits

• Three weeks PTO plus holidays
• Remote, US-based, Eastern hours, with flexible scheduling. We care when the work ships, not when you're at a desk