Responsibilities

• Foster an environment of collaboration between retail, business lines and management.
• Supervise, motivate and mentor the branch staff to ensure optimal client service is being provided.
• Inform and administer policies and procedures affecting branch operations; confirm branch operations are performed in accordance with these policies and procedures.
• Ensure branch is properly staffed and personnel are trained; manage personnel time and attendance; assist in the selection of new personnel as applicable, supervise and provide proper branch security ensuring branch personnel are trained in all security areas.
• Preparation of branch reports.
• Supervise opening and closing the building and vault.
• Maintain business and social contacts in the Bank’s marketing area to develop and retain new client business; participate actively in the Bank’s sales and marketing program, including making effective business sales calls on prospects and attending local community events.
• Manage branch daily in a manner assuring the attainment of branch annual goals and objectives; jointly establish sales and service goals with assigned supervisor; initiate actions to achieve those goals; actively contribute to the growth of retail loans and deposits to increase profitability; conduct regularly scheduled staff sales meetings.
• Maintain a thorough knowledge of the features and benefits of consumer products and services to ascertain client needs and to sell in conjunction with those needs; provide direct service to clients with respect to deposit, loan, trust and other products and services; maintain an active National Mortgage Licensing System registration adhering to requirements; initiate external and internal calls on existing and prospective clients to develop new business and retain or expand existing business.
• Demonstrate thorough knowledge of all bank products and services; refer clients to business partners and cross-sell bank products and services; process numerous types of transactions; make and process all types of loans to ensure adherence in meeting the Bank’s established credit guidelines; provide required documentation in a correct and efficient manner; manage resolution of client complaints; monitor branch activities including transactions per hour, cash control, open and closed accounts, loan production and calling efforts; build and maintain client; maintain confidentiality.

Requirements

• Bachelor’s degree in related field preferred. A minimum of four (4) years relative banking or progressive financial industry experience.
• Strong reading, verbal and written communication, mathematical, visual, auditory, interpersonal relations, management and sales skills; proficient lending, credit analysis and branch operating systems skills; proven track record in effective and productive sales calling to cultivate business development; sound working knowledge of Bank operating policies and procedures; effectively coach, mentor, motivate and earn trust to create a positive work environment where the staff aspires to do their best; competently handle high workloads, competing demands, interruptions and distractions with poise and ease; valid driver’s license.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Long-term disability
• Short-term disability
• Employee, spouse and dependent life and AD&D insurance
• Flexible spending account
• Dependent care spending account
• Employee stock purchase plan
• 401(k)/profit-sharing program