Responsibilities

• Lead Client Listening and Feedback: Lead client listening efforts to gather feedback, identify key themes, and surface new opportunities for the firm.
• Scale Up the win/loss debrief program and develop deep insight into client needs, market trends, and emerging growth areas.
• Translate findings from client and market research into clear, actionable steps for Business Development, Marketing, and firm leadership.
• Design and manage national programs and initiatives, including priority account programs and account development frameworks, that support growth and client development.
• Establish the processes, tools, and governance required for consistent execution across the firm, helping to focus effort and investment on the greatest opportunities.
• Create the templates, playbooks, and processes used across regions and teams to bring consistency to how client insight, segmentation, and growth initiatives are executed.
• Optimize program deployment: Clarify and manage the balance of strategic programs, determining which elements should be centrally managed versus locally deployed for maximum impact.
• Monitor impact and refine strategy: Track participation, adoption, and outcomes of all initiatives to assess performance and refine tools, processes, and priorities based on feedback and results.
• People Leader:
• Serve as direct supervisor and mentor to direct reports

Requirements

• 8+ years of directly relevant exempt-level experience (e.g., marketing or business development, preferably with an emphasis working in a client initiatives function), with 4+ years of management experience in relevant roles
• Demonstrated experience building executive-ready dashboards in data visualization tools (e.g., Power BI)
• Strong proficiency in data manipulation to evaluate both quantitative metrics and qualitative sentiment analysis
• Strong working knowledge of enterprise CRM ecosystems (e.g., Salesforce)
• Advanced, hands-on experience administering enterprise feedback and surveying platforms (e.g., Qualtrics)
• Bachelor’s degree
• After orientation at Cooley LLP, exhibit proficiency in the Microsoft Office suite, iManage and other firm applications
• Ability to work extended and/or weekend hours, as required
• Ability to travel, as required

Preferred

• Previous legal industry or professional services experience

Benefits

• We offer a full range of elective benefits including medical, health savings account (with applicable medical plan), dental, vision, health and/or dependent care flexible spending accounts, pre-tax commuter benefits, life insurance, AD&D, long-term care coverage, backup care for children and/or adults and other parental support benefits.
• In addition to elective benefit options, benefited employees receive firm-paid life insurance, AD&D, LTD, short term medical benefits as well as 25 days of Paid Time Off (“PTO”) and 10 paid holidays each year.
• We provide generous parental leave and fertility benefits.
• New employees will attend a detailed benefit orientation to learn more about our many benefits and resources.