Responsibilities

• Develop and maintain long-term relationships with clients and key stakeholders, owning client retention as a core priority.
• Clearly communicate marketing concepts, strategies, and campaign performance to clients, particularly healthcare professionals, to ensure understanding and alignment on goals.
• Read and interpret marketing analytics reports (Google Analytics, Meta Business Suite, and similar platforms) and translate the findings into clear updates for clients.
• Proactively identify and address client needs before they become issues, staying ahead of questions, concerns, or gaps in service.
• Guide new clients through the onboarding process, ensuring a smooth transition and setting the foundation for a strong long-term relationship.
• Travel to client practices for on-site content shoots, coordinating logistics and ensuring a smooth experience for the client.
• Act as a liaison between clients and our internal team to facilitate seamless communication and project execution.
• Support clients through various communication methods such as email, phone, screenshare, and in-person meetings.
• Ensure the timely and successful delivery of our solutions according to client needs and objectives.
• Learn and adapt quickly in a fast-paced environment to enhance your professional growth.

Requirements

• Bachelor's degree in Business, Marketing, or a related field.
• 2+ years of professional experience in a marketing, advertising, or digital marketing role.
• Comfortable reading and explaining marketing analytics and performance reports to clients.
• Demonstrated ability to communicate effectively at all levels of an organization, including with executive and C-level stakeholders.
• Proven ability to anticipate client needs and take initiative without waiting to be asked.
• Strong listening, negotiation, and presentation skills.
• Excellent verbal and written communication skills.
• Thorough understanding of digital marketing fundamentals, with a commitment to continuous professional development in the field.
• Natural ability to build relationships characterized by integrity, reliability, and maturity.
• Ability to travel by air for client site visits and content shoots, up to 20% of the time. Candidates should live within a reasonable distance of a major airport.

Benefits

• Quarterly bonuses offered based on client retention.
• Unlimited PTO + paid company holidays.
• 401(k) plan with employer contribution.
• Health, dental, and vision insurance.
• Fully remote role with a collaborative, connected team culture that values creativity, autonomy, and quality.