Responsibilities

• Serve as the primary point of contact for a portfolio of advertiser/client accounts, managing day-to-day relationships and acting as a trusted advisor
• Own renewal and retention strategy for assigned accounts, identifying upsell/cross-sell opportunities
• Lead quarterly account reviews and more frequent campaign updates; you’ll present performance metrics, campaign insights, and forward-looking recommendations
• Manage escalations and resolve client issues quickly, coordinating with internal teams as needed.
• Help detect risk in a client relationship and work to resolve any friction as soon as possible.
• Oversee campaign setup, trafficking, optimization, and reporting across the client's advertising programs
• Monitor KPIs (attribution, ROAS, CPA, reach/frequency, etc.) and proactively flag underperformance with solutions
• Partner with ad ops, sales, and analytics teams to ensure accurate delivery and measurement
• Translate performance data into clear, actionable insights for clients
• Develop account growth plans aligned with client goals and company revenue targets.

Requirements

• 4 to 10+ years in account management, client services, or media/advertising sales, ideally in digital, programmatic, or audio/podcast advertising. A strong preference is given to candidates with podcast advertising experience.
• Track record of managing a book of business with demonstrated retention/growth results
• Experience with attribution and measurement conversations with sophisticated senior marketers.
• Strong data literacy. Comfortable interpreting campaign performance dashboards and translating numbers into a narrative
• Excellent written and verbal communication; confident presenting to senior client stakeholders
• Proficiency with CRM tools and ad platforms/reporting tools relevant to the role (Claritas, Magellan, Podscribe)
• Experienced juggling multiple accounts/project management and deadlines without dropping details
• Sees themselves as a strategic partner, not just an order-taker
• Proactive and detail-oriented; catches problems before the client does
• Comfortable with ambiguity in a fast-evolving space (e.g., changing measurement standards, new ad products)