Venue & Community Manager
London, UK (Hybrid)
Posted 2 months ago
Top 1% of applicants do these two things.
The other 99% submit and hope. You're about to do something different.
Job Description
The UK’s biggest nightlife app, we've built a platform that connects venues & brands with an Gen-Z audience by giving them a free drink every day. Working with the largest brands in the world (Diageo, Heineken and many more) and the UK’s largest on-trade groups (Greene King, M&B and more) - DUSK creates a direct experiential connection between the customers and the brands. We’re a lean, efficient team that’s ready to scale.
🎯 The RoleThis is primarily a community and relationship management role (~70% of your time), with a meaningful sales element (~30%). You'll be the person our venues hear from regularly, trust completely, and want to keep working with long-term.
Location: Shoreditch, London and field based
Salary: £30,000 – £40,000 depending on experience
Type: Full-time
Reports to: Managing Director
Start date: ASAP
💼 What You'll DoCommunity & Account Management- Be the primary point of contact for your venue portfolio once they're live
- Grow & Develop existing relationships so that venues join multiple campaigns
- Own performance reporting so venue managers can see exactly what DUSK is driving for them
- Manage active campaigns in real time, ensuring brands and venues are aligned
- Gather feedback from venues and feed it back into our product and operations teams
- Provide quarterly marketing support including social content and in-venue materials
- Build and own a pipeline of independent venues, pub groups (typically 10–50 sites), and select group operators across London
- Use warm introductions from our brand partners to get in front of the right people faster
- Cross-reference brand distribution lists to identify where we already have a foot in the door
- Pitch the DUSK model confidently: zero cost to the venue, incremental revenue from brand-sponsored free drinks, and a clear ROI story
- Negotiate and close subscription agreements and structure always-on vs campaign-specific partnerships
- Own onboarding end-to-end: technical setup (till button integration, merchant ID configuration), staff briefing documents, and first-campaign launch
- B2B sales experience, ideally selling into hospitality, on-trade, or a related sector
- A genuine love of the bar and pub scene. You know your independents from your pub groups and you're comfortable walking into either
- Strong relationship skills — you're the kind of person bar managers actually want to hear from
- Commercial sharpness: you understand how to frame ROI to a time-poor venue manager
- Comfort with CRMs, WhatsApp Business, and basic reporting. You don't need to be a data analyst, but you do need to be data-aware
- Experience in drinks, FMCG, or experiential marketing
- An existing network in London's on-trade
- Experience working in or alongside a fast-growing startup
- You'll own a function that directly shapes the growth of the company. This isn't a support role
- Flexible, hybrid working: field-based but with a real base in our Shoreditch office
- Work with some of the UK's best drinks brands and London's most interesting venues
- Small, close-knit team where your work is visible and your impact is immediate
- Real career progression as we scale, with a clear path to leading the venue partnerships function
- Free drinks in London's best bars (obviously)
Send your CV and cover note telling us why you’d be great for this role to jobs@dusk.app
DUSK is the UK's free drink app.We are a full-service platform working with brands from Diageo to Bacardi, making it possible for them to get their perfect serve into 800k Millennial and Gen-Z hands in the on-trade.DUSK allows for sampling at large scale across the UK. We create buzz and brand awareness among our user-base, seamlessly incorporating high-end, perfect serve sampling into wider brand advertising and helping turn awareness into trial at every touchpoint. Whether it's established brands looking to drive large-scale trials and improve relationships with national chains, or the launch of a new liquid or serve, DUSK is revolutionising on-trade activation. • Partnerships: DUSK has access to 4000 venues from indies through to larger nationals, making it easy for brands to trial their serve in preferred venues.• Data: DUSK tracks all serves, providing accurate preference data in realtime.• Flexibility: DUSK is scalable and flexible, with a guaranteed ROI thanks to our pay-per-serve-model. Say goodbye to long lead times and expensive pop-ups.• Impressions: DUSK can drive 5 million brand impressions per month.
