Responsibilities

• Client relationship management
• - Single point of contact for assigned client accounts
• - Weekly report authorship and delivery
• - Monthly Deep Dive authorship and delivery (Growth-tier and above)
• - Coordinate cross-department input into client deliverables (Affiliate, Commercial Ops, GMV Max)
• TikTok Shop Setup & Management
• - Launch and maintain TikTok Shops for multiple brand clients.
• - Manage product listings, pricing, inventory sync, promotions, and monthly Shop strategies.
• - Co-ordinate with client teams for continued shop growth opportunities and strategic evolvement.
• Sales & Campaign Strategy

Requirements

• Ideal background
• 1-3 years’ agency account management or DTC operator experience.
• Working knowledge of tools like Shopify, or other eComm platforms.
• Background in digital marketing, influencer strategy, or paid social.
• Proven experience with TikTok Shop or other social commerce platforms (Amazon, Shopify, etc.)
• Experience with TikTok Creator Marketplace and Shop Affiliate features.
• Deep understanding of TikTok as a platform: trends, content, creators, and commerce tools.
• Numbers-literate : can read a P&L and explain variance clearly.
• Experience managing teams and/or affiliates/influencer programs.
• Excellent written communication.

Benefits

• 28 days annual leave.
• Long-service reward scheme, with an additional day of annual leave awarded annually after two years of service.
• Flexible hybrid working, including access to our Central London office at The Roundhouse in Camden or Manchester.
• Private health and life insurance.
• Company pension scheme.
• One-month annual work-abroad allowance.
• Access to ongoing training, development, and progression opportunities across the Soar Group.