Responsibilities

• Own and implement the annual student communications strategy, aligned to institutional priorities and the academic calendar.
• Develop and maintain a forward communications plan, mapping key student touchpoints across the year (induction, add/drop, assessment periods, results, graduation, and others).
• Identify gaps or inconsistencies in student communications and proactively propose improvements.
• Advise senior leadership on communications strategy, audience insight, and emerging trends in student engagement.
• Source, draft, review, and edit communications from all university departments before distribution, ensuring accuracy, clarity, appropriate tone, and consistency with brand and editorial standards.
• Produce high-quality written and visual content for a range of channels, including email, the Student Hub, digital signage, presentations, and print.
• Apply plain English principles and accessibility standards throughout all student-facing content.
• Maintain the institutional voice and ensure consistency of messaging across all platforms and teams.
• Provide editorial counsel to academic and professional services colleagues on student communications.
• Take ownership of the Northeastern University London Student Hub (SharePoint), ensuring content is accurate, current, well-structured, and engaging.

Requirements

• 3-5 years of professional experience in communications, marketing, or journalism [E]
• Experience in Higher Education and/or knowledge of graphic and web design software [E]
• Highly effective writing, editing, and copy-editing skills, with the ability to shape content for student and parent audiences [E]
• Education, Qualifications and Training
• - Undergraduate degree in Marketing, Communications or English [D]

Preferred

• Undergraduate degree in Marketing, Communications or English

Benefits

• The university supports staff maintaining a good work/life balance, offer flexible working and parental leave opportunities, an Employee Assistance Programme which provides free, confidential advice on both home and work concerns as well as optional private medical insurance, season ticket loans and being part of the cycle to work scheme.