Responsibilities

• Act as the single point of contact for external readiness with key industry and representative stakeholders, ensuring alignment on scope, timelines and deliverables.
• Build on and maintain the existing targeted external engagement and communications plan, segmenting audiences and tailoring materials to drive clarity and timely action from stakeholders.
• Lead and further develop the approach to service go-live from the external readiness perspective, onboarding and external customer support.
• Run and develop existing readiness assessments (e.g., structured checkpoints, surveys, evidence packs), analyse findings, and implement escalation and support routes to address gaps.
• Lead and support existing effective readiness forums/working groups where external organisations and HMRC colleagues share insights and work together to resolve issues and shape readiness plans. Establish new forums/working groups where required.
• Use customer and user insight and research to inform communication and interventions; commission or oversee specific pieces of insight where needed.
• Lead the production of clear, targeted products—briefings, decks, FAQs, newsletters and guidance, so stakeholders understand what’s changing, what they need to do and by when.
• Maintain and develop existing governance and RACI Matrix across external readiness streams, integrating with programme risk, issue and dependency management to protect delivery confidence.
• Contribute to core programme management artefacts (plans, risk and issue assessments (RAID), reporting) and provide senior level assurance on external readiness status and risks.
• Have experience establishing and chairing external industry forums or working groups.

Requirements

• Experience & Understanding: A proven comprehensive understanding of the UK Pensions and Savings Industry from both an operational, technical and digital perspective, as well as a demonstrable understanding of the legislative and regulatory framework that governs the UK Pensions and Savings industry. Or a proven track record of successfully leading external readiness activity for large scale/complex government/organisation change, preferably involving organisations rather than individual citizens.
• Stakeholder leadership: A strong track record of forging effective relationships with senior external and internal stakeholders in complex or challenging environments, with the ability to influence, negotiate and maintain trust.
• Engagement & communications: Expertise in turning complex change into clear, persuasive written and verbal messages; confident presenting to varied audiences and tailoring content by segment.
• Planning & delivery: Proven ability to build and deliver engagement/readiness plans for large/complex changes, work at pace to tight deadlines, and coordinate activities across multi disciplinary teams.
• Readiness assessment & assurance: Experience designing or running structured readiness checks, interpreting evidence/insight, and leading mitigation and escalation to closure.
• Governance & RACI Matrix: Demonstrated ability to define roles and responsibilities across organisations, and uphold high standards of programme governance.
• Project Delivery fundamentals: Proficiency across stakeholder engagement, risk & issues management, and business change/implementation, consistent with Project Delivery Capability Framework expectations for Grade 7/Senior Leadership roles.

Benefits

• Pension - We make contributions to our colleagues’ Alpha pension equal to at least 28.97% of their salary.
• Family friendly policies.
• Personal support.
• Coaching and development.