Responsibilities

• Lead the management and execution of our social media activity.
• Developing and implementing social media strategies.
• Scheduling content calendars, analysing content performance.
• Creating influencer relationships and building online communities across all key channels.
• Moderate and respond to customer comments.
• Work closely with our Marketing Content Creator to develop social media content briefs that drive customer engagement and brand visibility.

Requirements

• Strong experience in a strategic Social Media, Digital Marketing or Media role, ideally within a retail, FMCG or consumer-facing business.
• Proven experience developing and delivering social media strategies.
• Experience managing multiple social media platforms, including Facebook, Instagram, LinkedIn, TikTok, YouTube and X.
• Demonstrable experience managing social media content calendars, scheduling and publishing content.
• Experience of community management, including responding to customer enquiries, moderating conversations and managing brand reputation.
• Good knowledge of social media analytics, reporting and performance measurement.
• Understanding of content marketing principles and social-first storytelling.
• Knowledge of community management best practice, online customer engagement and reputation management.
• Understanding of brand management and the importance of maintaining a consistent tone of voice.
• Strong analytical skills with the ability to interpret data, identify trends and make recommendations.

Benefits

• 10% employee discount card with increased discount events over the year.
• Celebrate your birthday, you’ll get an extra day off for your birthday.
• 28 days holiday a year inc banks, rising by one day a year up to 33 days.
• Annual bonus scheme, with the opportunity to earn up to 10% of your base salary.
• Free parking onsite.
• Wellbeing partnership with Retail Trust gives resources for you and your family.
• My Staff Shop, discounts and shopping vouchers.
• Access up to 50% of your monthly earned wages early via Stream, plus savings and financial advice.
• Training and development opportunities.
• Life assurance, loyalty service awards and people\'s pension.