Responsibilities

• Own the social media content calendar across multiple brands.
• Schedule and publish content across Instagram, TikTok, Facebook, LinkedIn and YouTube.
• Ensure content is published accurately and on time.
• Coordinate content requirements across multiple stakeholders.
• Monitor comments, messages and engagement across all channels.
• Respond to customer enquiries in line with brand guidelines.
• Escalate customer service issues where appropriate.
• Drive engagement and conversation within online communities.
• Work with internal teams, agencies, creators and designers to ensure content is received and published on schedule.
• Support launch campaigns, activations and events.

Requirements

• Marketing Qualification or Degree
• Excellent written communication skills
• Strong interpersonal skills and ability to influence senior stakeholders
• High attention to detail with the ability to see the bigger picture
• Ability to manage multiple priorities and meet tight deadlines
• Comfortable working in a fast-paced environment

Preferred

• Hospitality, leisure, entertainment or consumer brand experience preferred
• Social media native with strong understanding of Instagram, TikTok and YouTube