Social Media & Admin Coordinator

Glasgow, UK (On-site)

Salary Not AvailableEntry Level1+ years expPermanent

Posted 10 hrs ago

Job Summary

Own end-to-end customer communications, order processing, and daily operations coordination, with a focus on delivering timely updates and coordinating with drivers, packing teams, and marketing support.

Manage customer inquiries and complaints with professionalism.
Support administrative tasks and marketing campaigns (e-shots, social posts).
Ensure accurate records and timely delivery updates.

Job Description

Responsibilities

Manage customer communications through our CRM system, email, and telephone
Monitor and manage multiple shared email inboxes
Process customer orders and maintain accurate customer records
Handle delivery notes and other operational administration
Provide customers with delivery updates using vehicle tracking software
Liaise with drivers, packing operatives and internal departments to ensure smooth daily operations
Professionally resolve customer queries, complaints, and service issues
Support the Office Manager with administrative and operational tasks
Create and schedule social media content across Facebook, Instagram and LinkedIn
Assist with email marketing campaigns and customer communications (e-shots)

Requirements

Experience in administration, customer service, or office coordination
Experience using CRM systems and Microsoft Office/ Google Sheets etc.
Strong communication and organisational skills
High attention to detail and ability to multitask
Confident handling customer issues professionally
Work authorisation: United Kingdom (preferred)
Location: Glasgow G22 7DW (preferred)

Benefits

Casual dress
On-site parking

Salaries

Social Media median pay in the United Kingdom

£37K/yr

Most earn £31K to £44K. Based on 283 salaries, including bonus and equity.

See all Social Media salaries See more Social Media jobs

See all The Green Group Glasgow salaries

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