Responsibilities

• Multiple Account Management: Ability to oversee multiple accounts and increased workloads through proof of delegation (both upwards and downwards) of other tasks and responsibilities.
• Working across multiple clients and projects at one time whilst maintaining a high work standard. Staying calm and displaying a positive attitude whilst under pressure, and successfully delegating in order to keep work manageable.
• Leading on all senior client communication, including monthly check-ins, planning for the future of our relationship, identifying areas of growth, discussing scope, team, performance and more.
• Ability to proactively drive projects forward, bringing in wider agency expertise & personnel in the process; ensuring all steps & stakeholders are factored into project timelines.
• Connecting teams within the business to deliver on client work.
• Supporting on managing the capacity of the account teams, keeping work to scope and having a handle on any over or under delivery.
• Writing and Presentation Skills: Have strong creative and corporate writing skills, to be used across external documents such as client proposals and reports, as well as internal documents such as toolkits and case studies.
• Ability to adapt your communications based on the needs of your clients & your team.
• Effectively communicate both verbally and in writing to be clear & concise in client-facing comms as well as when briefing suppliers and the internal team
• Have great attention to detail and ensure all written work is delivered to a high standard of quality
• Demonstrate confidence in competently talking clients though a document or pitching an idea, outlining the process you’ve taken to answer the brief
• Instill confidence by showcasing your understanding of the client’s brand/business when “selling” the idea to them.
• Reviewing and reinforcing a high standard of comms and presentation amongst the teams going out to clients and businesses
• Approach, initiative & problem solving: Be positive, proactive and solutions-driven – always think one step ahead
• Aspire to be fully accountable for day-to-day operations at the same time as empowering the team (particularly Senior Social Media Manager, Social Media Manager and Senior Social Media Exec) to feel in control and accountable themselves
• Be in the day to day work, anticipating potential problems and issues.
• Always think ahead – leaving enough time for planning, scope and budgets to be created ahead of work beginning.
• Relationships: Have a strong working relationship with your clients and be seen as the trusted point of counsel. Be an active listener to really understand your clients world.
• Feel comfortable and confident challenging & pressing the agency view, always with a solution-based mindest.
• Be approachable and accessible to every member of your team​?;Work fluidly with different departments such as strategy, insights, creative, and production, being able to follow the processes of these teams;Manage line reports staying cloise to their development, ambitions and objectives.;Sets the standard for your team to learn & develop from.