Responsibilities

• Develop and execute client strategy to increase commercial performance and provide great customer service
• Deliver Account Development Plans (ADPs) with wider teams for each client to sustain and grow client performance
• Manage profitability of client accounts, ensuring resource is paced correctly to avoid under or over service
• Input into overall direction of department with the Director of Organic Performance and Strategy Directors
• Pioneer direction of department across the team
• Develop, mentor and train team members, both remotely and in person
• Ensure client accounts are following SEO best practice, monitor hygiene factors
• Define SEO best practice and scalable processes
• Stay up to date with new market tools and opportunities to support client strategy or Croud’s product offering
• Surprise and delight clients through innovation, knowledge share & insight; highlighting successes on a weekly basis

Requirements

• Currently operating at Account Director level (or equivalent), with proven experience leading accounts of similar scale and complexity
• Degree level education or relevant equivalent experience
• In-depth demonstrable experience in digital marketing and SEO advertising
• Excellent communication, organisation, and presentation skills
• A mathematical and analytical mind
• Exceptional client service skills
• Highly organised and an ability to multi-task
• Impeccable attention to detail
• Excellent Microsoft Office skills which must include Excel, Word and PowerPoint
• Proven track record of working to deadlines and strong time management skills
• Proven ability to negotiate
• The ability to autonomously identify opportunities, generate ideas and formulate strategies
• Leadership skills: managing direct reports, a motivator
• Demonstrable line management experience, mentoring & training
• Proven experience in client expectation management roles and situations
• Clear passion for digital marketing and SEO

Benefits

• Sabbatical: Paid sabbatical at 7 years with an option to take it unpaid at 5 years
• 25 days holiday a year
• Discretionary annual performance based incentive
• Sale commission
• Recruitment referrals bonus
• Health & Wellbeing contribution
• 2 Recharge Days each holiday year
• Ride to Work scheme
• Railcard
• Season Ticket loan