Responsibilities

• Lead the end-to-end planning and execution of transcreation projects, monitoring progress, resolving issues proactively, and ensuring on-time, on-quality delivery across all markets and channels
• Allocate work to in-market copywriters, transcreators, translators, and editors, managing the full project lifecycle with clear communication and robust tracking
• Quality check transcreations at key project stages, ensuring creative intent, tone, and brand standards are maintained across languages and markets
• Liaise with clients to discuss and agree scope of work, managing and exceeding expectations in alignment with the Transcreation Director
• Communicate project status and workflow clearly to multiple internal and external stakeholders, providing accurate reporting and data analysis to inform project strategy
• Mentor and develop a team of Transcreation Managers and Transcreation Executives, building capability in resourcing, project execution, and client management
• Provide guidance on recruitment targets to support project and team needs
• Work with the Transcreation Director to set and track personal KPIs, contributing to the ongoing development of the language services team
• Build strong, long-term relationships with in-market creatives and talent across the global network
• Contribute to process improvement, identifying opportunities to improve workflows, quality standards, and client satisfaction

Requirements

• A proven track record in transcreation, localisation, or multilingual creative project management, with experience delivering complex projects across multiple markets and channels simultaneously
• Strong project or account management skills, with excellent organisational ability and the capacity to manage competing priorities across a varied project portfolio
• Experience managing and developing a team, with the ability to give clear, constructive feedback and support the professional growth of junior colleagues
• Solid vendor management experience, including sourcing, briefing, and managing freelance creatives and language service providers
• Familiarity with CAT (Computer-Assisted Translation) tools and their application in creative transcreation workflows
• A good working understanding of localisation and creative production processes across marketing channels, including digital, social, broadcast, and print
• Strong communication skills across formats, including client-facing conversations, written briefs, and stakeholder presentations
• Professional proficiency in one or more languages in addition to English is highly valued
• Budget and financial management: Experience managing project-level budgets, including forecasting, cost estimation, and financial tracking
• Gen AI and Agentic Thinking: Advanced use of Gen AI tools relevant to transcreation, localisation, and language services workflows, with a strong understanding of where AI enhances output and where human creative and linguistic judgment is essential
• Agentic thinking for complex, multi-market, multi-stakeholder project challenges: able to break problems into components, identify the most efficient path forward, and adapt when briefs or priorities shift

Preferred

• Professional proficiency in one or more languages in addition to English is highly valued