Responsibilities

• Own PolyAI's social media strategy and day-to-day execution: earned, owned, and paid, across external and internal audiences
• Drive a consistent corporate narrative, ensuring everything we publish sounds unmistakably like PolyAI
• Partner with PR to elevate executive social and thought leadership presence
• Build and run an employee advocacy program that extends our reach through the people who know us best
• Partner with Brand and Content to create & adapt video, design, and editorial for social
• Run social listening and community engagement, with a real-time monitoring and response capability
• Report on what's working: share of voice, coverage quality, social reach and engagement, and contribution to top of funnel
• Track and build a customer advocacy program, surfacing customer stories and amplifying advocates across channels
• Partner with senior leadership on company-wide internal communications initiatives, keeping employees up-to-date and engaged on our values and execution
• What success looks like: PolyAI's communications are consistent, high-quality, and always on, no dark calendars, no off-brand moments