Responsibilities

• Set and enforce editorial standards across the Global Content Chapter, giving direct feedback that sharpens ideas and cuts unnecessary revision rounds
• Review, edit and approve copy across campaigns, social, CRM, retail and sales, making sure every piece is on brand and commercially clear
• Build and evolve the verbal identity system: tone of voice guidelines, messaging hierarchies, approved terminology and channel specific guidance
• Partner with Design, Marketing, Product and regional teams to turn briefs into clear creative direction for internal writers and freelancers
• Brief, manage and quality control freelance copywriters and external agencies to protect brand integrity in outsourced work
• Evaluate AI writing tools and set standards for their responsible use, so the team works efficiently without losing quality or distinctiveness

Requirements

• Hold a portfolio that demonstrates distinctive, commercially effective writing across brand, campaign and digital formats, not just competent copy
• Have personally defined, documented and enforced a tone of voice across a complex organisation, rather than simply contributing to someone else's guidelines
• Strong knowledge of content strategy beyond execution: building messaging hierarchies and editorial frameworks that others can follow
• Experience giving direct, constructive feedback that raises the standard of a content team's output over time
• Comfort moving between strategic work (standards, systems) and hands on execution when a piece needs senior creative judgement to get it over the line

Benefits

• Opportunity to work with a truly global, multicultural team from our Bankside location, in a culturally rich area that bridges deep history and modern living. This involves an office-first setup
• Commitment to Diversity and Inclusion: be part of a workplace that values and promotes diversity, fostering an inclusive environment where everyone's perspectives are respected and embraced
• Enrolment onto our Virtual Stock Option programme: you will own a stake in SumUp's future success
• Generous time off: enjoy 28 days of paid leave, plus bank holidays and special leaves
• A dedicated annual L&D budget for attending conferences and/or advancing your career through further education
• Health matters: private health insurance, including optical and dental
• Life made easier: salary-sacrifice commuter benefits via Gogeta
• Financial security: retirement scheme (SumUp matches 7% when you contribute 5%)
• Peace of mind: life insurance from MetLife for 2× your salary
• Break4me: 1-month sabbatical after 3 years of service