Responsibilities

• Own and manage a portfolio of Cardiff and Wales-based clients
• Act as the primary point of contact, building long-term trusted relationships
• Maintain and grow existing client spend year-on-year
• Be accountable for commercial retention targets and client value
• Protect and nurture client relationships to ensure deliverables exceed expectations
• Translate client objectives into clear briefs for planning and trading teams
• Ensure media is correctly traded, planned and activated in line with R4 standards
• Manage campaigns end-to-end with a high level of accuracy and attention to detail
• Identify risks early and resolve issues before they escalate
• Maintain clear documentation, confirmations and campaign records

Requirements

• Proven experience in account management, ideally within advertising or media
• Strong understanding of media planning and buying (OOH experience preferred)
• Commercially minded, with experience managing client budgets and spend
• Detail-focused, organised and process-driven
• Confident managing multiple senior client relationships
• Calm, structured and reliable under pressure
• Cardiff or South Wales based, with strong local market knowledge

Benefits

• £45,000 salary plus performance-related bonus
• 25 days annual leave, plus UK bank holidays
• Private healthcare is available after the successful completion of probation
• Company pension scheme, with employer contribution
• Company laptop and full working setup provided
• Training and professional development support, aligned to progression
• Regular team and company events
• Wellbeing support, including mental health awareness initiatives
• Flexible working where appropriate, once core responsibilities are embedded