Responsibilities

• Overall client servicing, growth, and satisfaction (retention)
• Key point-of-contact at client onboarding stage, consulting on requirements and liaising with the wider Rationale team to deliver excellent, high quality, proposals
• Build strong and enduring consultative relationships with senior members of the client account(s) marketing teams in a lead role for Rationale
• Working with the senior management team, define and deliver strategic brand and communications solutions to senior client stakeholders
• Work with wider Rationale team to ensure brand and communications solutions and service delivery achieves the highest levels of client satisfaction at all times, as identified by client satisfaction surveys
• Support your account team by taking oversight of creative briefs and oversee creative output and ensure measures are in place to critically appraise work before client review
• Ensure regular flow of client status reporting, with timely submission of project estimates and schedules
• Pre-empt and/or troubleshoot and resolve any concerns or areas of client dissatisfaction
• Align Rationale values with client values – to best represent our approach to purpose, sustainability and impact at each step of project management
• Point of contact for client Procurement and Agency Management teams, responding to queries and providing required MI reporting. Ensure client compliance requirements are understood and met, with all necessary information communicated within the account team and relevant internal stakeholders.

Requirements

• Experience of leading and managing a team
• Consultative approach to service delivery at a strategic level
• Extensive and sophisticated understanding of project management and operational process
• Sophisticated appreciation for brand and content marketing principles, techniques and effectiveness and ability to produce and productively critique creative output
• High standards of numeracy, with solid experience of budgeting, forecasting and profit reporting
• Polished presentation skills
• Computer skills: word processing, spreadsheet, presentation.