Own the client strategy and growth across channels, guiding account teams and aligning with senior stakeholders to drive measurable outcomes.

• Provide strategic guidance and direction to ensure client accounts align with business objectives.
• Utilise business acumen to understand client industries and identify growth opportunities.
• Make strategic decisions to address client challenges and provide recommendations.
• Act as a mentor and leader to the account management team, offering support and guidance.
• Collaborate with departments like Programmatic & ATL, SEO, and DIT to deliver integrated solutions.
• Monitor industry trends to identify innovation and growth opportunities for clients.
• Integrate tools and train AEs/AMs on best practices to proactively address potential issues.
• Develop and maintain strong relationships with key stakeholders, including senior executives.
• Lead client meetings and presentations (MBR/QBR/Weekly) with actionable insights and recommendations.
• Oversee Asana management to ensure best practice adherence by AMs & AEs.

• Lead pod catch-ups and prepare talking points for team alignment on tasks and progress.
• Attend Directors’ meetings with updates on client progression, opportunities, and roadblocks.
• Conduct regular 1-2-1s with AMs to discuss growth, development, workload, and upcoming projects.
• Build and maintain strong vendor relationships.
• Lead and monitor the development and progress of Account Managers (AMs) and Account Executives (AEs).
• Schedule regular 1-2-1s to discuss workload, growth areas, and well-being.
• Identify skill gaps and collaborate with HoD to plan and source necessary training.
• Wider Agency Expectations
• Drive agency positioning through new initiatives and collateral.
• Prepare and participate in agency webinars and events.