Responsibilities

• Creating Engaging Content & Digital Experiences
• Designing and developing practical, scalable content across multiple formats (e-learning, video, webinars, guides, toolkits, PDFs, onboarding resources, and interactive experiences) to drive confidence and activity across a network of 70,000+ Partners.
• Content Management & Quality Assurance
• Owning the front-end positioning, user-testing, content organisation, and continuous improvement of digital content assets across Partner-facing platforms, aligning with the operational frameworks, publishing processes, and performance insights provided by the Operations & Systems Specialist.
• Driving Partner Performance
• Building resources that help Partners improve real-world customer conversations, build momentum, and increase conversions, that sit within: - The Partner Portal - Yoodli - our AI-powered conversation coach - AskMii - our AI chatbot
• Cross-Functional Collaboration
• Working closely with the Operations & Systems Specialist, stakeholders, trainers, and operational teams to translate complex business information into simple, actionable, and high-impact digital enablement experiences.
• Event & Campaign Support
• Supporting live Partner experiences, performance-focused sessions, launches (current project: rebrand), and major network events throughout the year (including occasional evening or weekend travel).

Requirements

• Digital Content Creation
• Proven experience creating digital content across multiple formats with strong written communication skills and high attention to detail.
• Experience with Authoring Tools
• Hands-on experience using e-learning authoring tools and digital content platforms.
• Information Simplification
• The ability to translate complex, technical, or business-heavy information into simple, practical, and engaging resources.
• Project Management / Prioritisation Skills
• Strong organisational skills with the ability to manage multiple priorities at pace in a fast-moving environment.
• Stakeholder & Partner
• Comfortable working directly with a diverse range of stakeholders, Partners, Trainers, and external vendors.
• Data-Driven Iteration
• Experience using operational reporting, engagement insights, learner behaviour data, and user feedback to continuously optimise content effectiveness and Partner learning experiences.

Preferred

• Agility & Pace
• User-Centric Design
• Collaborative Communication
• Tech Literacy

Benefits

• An industry bench-marked salary. We’ll share it during your first conversation.
• Hybrid working, with 2 days in the office.
• Holiday trading - buy & sell up to 5 days holiday each year
• Electric Car salary sacrifice scheme through Tusker
• Discount on our services and you’ll also get access to 100s of rewards and discounts through Perkbox
• A matched contribution pension scheme and life assurance up to 4x your salary. You can also access free mortgage advice and a financial wellbeing tool.
• Save as You Earn scheme.
• Family-friendly policies, designed to help you and your family thrive.
• Flexible benefit choices such as Private health insurance, a free Virtual GP, Gym discounts and wellbeing apps.
• Belonging groups that help UW shape an even more inclusive future.