Operations Officer (Communications & Events)

Swindon, UK (Hybrid)

Salary Not AvailableEntry LevelFull time

Posted 3 weeks ago

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Job Summary

Operations support for ADR UK projects with a focus on communications and events, plus admin process design and quick issue resolution.

  • Own inquiries and escalation for assigned projects to keep workstreams moving.
  • Drive continuous improvement of processes and ways of working across teams.
  • Plan and execute internal and external meetings and events, including logistics, travel, and expenses.

Job Description

Responsibilities

  • Providing general operational and organisational support for a range of projects within the ADR UK Strategic Hub, with a focus on communications and events, including managing shared mailboxes, supporting the implementation and ongoing maintenance of administrative processes (such as project or publication trackers), supporting the purchase order process.
  • Being a first point of call for enquiries in relation to assigned projects you will support, providing answers and guidance in a timely manner or using judgement to escalate where needed.
  • Engaging with and supporting continuous improvement project work and initiatives, seeking to refine processes and ways of working within both your team and the wider organisation to ensure smooth delivery of our projects and workstreams.
  • Supporting meetings, webinars, and events both internally and externally and both in-person and virtually; tasks include securing venues (or virtual meeting space), maintaining invitation lists, arranging logistics, making travel and accommodation arrangements, and processing expenses claims.

Requirements

  • You have excellent organisational and administrative skills gained within a communications, events, research or transferable context, including the ability to work flexibly and multi-task with good attention to detail while working at pace (S&I).
  • You have sound numeric skills, including handling and analysing data sensitively, accurately, and responsibly (S&I).
  • You have excellent written communication skills and can draft and understand complex written documents and interpret them clearly (S&I).
  • You can work independently, think creatively, solve problems, and make effective decisions (S&I).
  • You are a great team player and can provide support to colleagues, sharing knowledge and information, and giving towards the achievements of your team and the wider organisation (S&I).
  • You are an excellent communicator with good social skills, working effectively with colleagues at different levels both inside and outside the organisation, while being an effective ambassador for the AHRC (S&I).
  • You have a good working knowledge of IT and programmes (Outlook, MS Word, Excel, MS Teams, etc.) with the ability to quickly learn new software and systems (S&I).

    Benefits

    • 30 days holiday (in addition to 10.5 bank holidays and privilege days).
    • Flexible working hours.
    • An excellent defined salary pension scheme.
    • Easily accessible public transport links/ free parking
    • Excellent learning and development opportunities.
    • Employee discounts and offers on retail and leisure activities.

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