Responsibilities

• Act as a senior point of contact for members, guests, suppliers and the internal team, ensuring a consistently polished, welcoming and solutions-focused experience.
• Lead day-to-day front-of-house standards, supporting the Community Assistant and setting the tone for five-star service across reception, meeting rooms and shared spaces.
• Take a lead role in The Auction Rooms’ marketing activity, including social media planning and posting, website updates & basic SEO maintenance, blog posts, newsletters, member communications, event promotion and content creation.
• Develop creative, brand-aligned content that reflects the building, member community, local partnerships, events, hospitality touches and the wider MOTA vision.
• Support the General Manager with sales enquiries, tours, bespoke proposals, renewals, member feedback, service improvement projects and revenue-focused initiatives.
• Curate and help deliver member events, wellness activities, local partnerships and community moments that feel elegant, thoughtful and relevant to a premium workspace audience.
• Act as Duty Manager and key holder when required, taking responsibility for the site, team, service standards, operational issues and escalation in the General Manager’s absence.
• Support facilities, compliance and health and safety standards, including contractor coordination, emergency procedures, evacuation support and routine operational checks.
• Manage your own workload independently, keeping clear task lists, providing proactive updates and suggesting solutions when priorities shift.
• Rotational rota across 7:00am-3:00pm and 11:00am-7:00pm

Requirements

• You have experience or education in marketing, communications, social media, content creation, or a related field.
• You are confident in writing short, polished communications and would enjoy creating posts, website updates, blog content and newsletters with guidance and training.
• You understand that luxury service is built through detail, tone, consistency and anticipation of needs.
• You are commercially aware and interested in the flexible workspace, property, hospitality or member-experience sector.
• You are organised, practical and able to balance front-of-house duties with project work, deadlines and follow-through.
• You are comfortable supervising others, supporting standards and taking responsibility when acting as Duty Manager.
• You are career-driven, open to learning and excited by the possibility of progression as MOTA expands, with potential future pathways into site management, team leadership and broader operational responsibility.

Preferred

• prior professional experience in marketing, social media, communications (or a previous marketing-adjacent role)

Benefits

• A visible leadership role within a growing premium serviced office brand.
• Training and development across marketing, social media, sales, operations, compliance and site leadership.
• Exposure to senior decision-making, commercial strategy, member experience design and future expansion planning.
• A full-time Monday-to-Friday role, with occasional evening or weekend work for events or operational requirements, supported by time off in lieu where applicable (very infrequent, generally required for quarterly members events).
• A warm, high-quality working environment in a beautiful listed building in Edinburgh’s New Town.