Responsibilities

• Plan and deliver the end-to-end participant communications journeys, from sign-up to post-event follow-up, while optimising all information resources (websites, FAQs, CRM comms, and event guides).
• Own and drive projects, setting timelines, managing delivery and budgets, and ensuring clear, accountable progress against milestones.
• Partner with Marketing, Charity, Partnerships and Operations teams to translate key event information into clear, timely communications.
• Manage participant data in the lead-up to events, incl. registration fulfilment, transport bookings and additional experience purchases.
• Oversee supplier relationships, including merchandise providers.
• Manage participant queries across event inboxes, social channels, and call booking systems.
• Lead Registration and Information desks during live event weekends.
• Deliver financial reporting and reconciliation across registrations, revenue, and forecasting.
• Manage and support a junior team across key functions.

Requirements

• An events, hospitality or customer service focused background.
• Experience working in marketing, commercial or account management teams.
• Ability to manage data accurately to support operations and reporting.
• Excellent verbal and written communication and customer service skills
• Interest in technological solutions such as apps, platforms and AI.
• Confident with Microsoft Office and ideally a knowledge of registration platforms, Mailchimp, Wordpress and accounting software.

Preferred

Benefits

• SALARY: £30k - £35k per annum
• BONUSES: Potential for performance and company-related bonuses
• HOLIDAY: 28 days (inc. bank holidays) plus time off between Christmas & New Year
• PENSION: 5% employer contribution
• Vitality Healthcare, which includes up to 50% off a pair of trainers every year and free annual health checks
• Subsidised gym membership, free coffees and cinema tickets
• £250 challenge fund each year for an active challenge of your choosing
• Free entry into Threshold events and discounts for friends and family
• Boot camps, pilates, yoga and energisers led by Thresholdians
• Free fruit, treats and a well-stocked top shelf bar in the office