Responsibilities

• Marketing Campaign Account Management
• Act as the day-to-day point of contact for clients running ongoing marketing campaigns covering SEO, content and digital
• Coordinate with the SEO, content and design teams to ensure campaign deliverables are produced and delivered on schedule
• Review creative and content outputs from the design and copy teams against client briefs before delivery, flagging any discrepancies or quality issues
• Prepare and deliver clear client reports and updates, communicating performance in plain language
• Handle client questions with confidence - providing considered marketing ideas, context, or solutions where needed
• Proactively flag opportunities or issues on accounts to the Company Directors
• Website Project Management
• Manage website build and redesign projects from brief through to launch, coordinating between the client, designers and developers
• Maintain clear project timelines using Asana, ensuring tasks are assigned, tracked and completed on time

Requirements

• Proven experience in an account management, project management, or digital marketing coordination role - agency experience preferred
• Hands-on experience using Asana or similar, for task and project management - must be comfortable creating projects, assigning tasks, setting deadlines and keeping boards up to date
• Practical experience making content and layout changes within WordPress - confident navigating the CMS and working within page builders such as Elementor
• A strong eye for detail - able to spot when something doesn't match the brief, when an image is the wrong size, or when copy doesn't read correctly, and confident enough to flag it
• Exceptional organisational skills with the ability to manage multiple client accounts and concurrent projects without missing deadlines
• Excellent written English communication skills and strong attention to detail - clear, professional, and client-appropriate
• Strong interpersonal skills with the confidence to chase clients, manage expectations, and escalate when needed
• A good working knowledge of digital marketing - sufficient to understand client goals, interpret campaign activity, and respond sensibly to client questions
• Self-motivated and reliable - able to work independently and manage workload without close supervision

Preferred

• Familiarity with SEO tools such as Ahrefs, SEMrush, or Google Search Console
• Experience preparing client-facing reports and performance summaries
• Understanding of web project workflows - from wireframe and design through to development and QA
• Experience coordinating social media and content campaigns, ideally using a scheduling or approval platform such as Planable, Hootsuite, or similar