Responsibilities

• Enterprise Portfolio Ownership: Own a portfolio of Leadoo AI’s largest and most strategic enterprise customers, with full accountability for retention, expansion, adoption, and advocacy.
• Commercial Growth & Expansion: Fully own expansion and Net Revenue Retention across your accounts—identifying, building, and closing upsell and cross-sell opportunities, and leading complex renewal and contract negotiations that maximise customer value.
• Executive Relationships: Confidently engage and present to C-level and senior decision-makers, establishing yourself as a trusted advisor at the highest levels of the customer’s organisation.
• Adoption & Value Realisation: Drive deep adoption of our platform and AI capabilities, ensuring enterprise customers in multiple teams actively use the technology and realise measurable value against their business objectives.
• Customer Advocacy: Turn satisfied enterprise customers into advocates, securing references, case studies, and referrals, and championing the customer’s voice inside Leadoo AI.
• Strategic Partnership & Business Alignment: Deeply understand each customer’s industry, market, and commercial goals, aligning Leadoo AI to shape transformative, long-term partnerships.
• Change Management: Guide customers through organisational change, helping them navigate transitions and achieve successful outcomes with Leadoo AI.
• Team Enablement & Mentorship: Set the standard for independent management of key accounts, act as a consultant and strategist supporting Account Managers on priority accounts, and help develop the account management expertise and processes of the wider team.
• Cross-functional Collaboration: Partner closely with Sales, Technical Account Management, Onboarding, Support, and Leadership to deliver seamless execution and scalable growth.
• Risk & Churn Prevention: Anticipate risks early, lead mitigation plans, and maintain high customer satisfaction and retention across high-value accounts.

Requirements

• 5+ years of experience in Account Management or Customer Success within SaaS, MarTech, or a digital performance-driven environment, with a proven track record managing large, enterprise, or strategic accounts.

Preferred

• An additional European language (such as Finnish or Swedish) is an advantage.

Benefits

• Private medical insurance and life insurance for your peace of mind.
• Mobile subscription budget to keep you connected.
• Employee referral program with attractive rewards for successfully referred candidates.
• Collaborative Culture: Thrive in a start-up-inspired environment with the added support of an international leader.
• Work-Life Balance: Flexibility to work from home.