About Urban

Urban is an offline sales and marketing company based in Birmingham, near the Mailbox. We are outsourced by large UK brands across different sectors such as telecommunications, energy, and charities, helping provide scalability while also delivering high-quality customer experiences.

About the Role

We are currently recruiting for a Junior Operations Management Trainee at entry level to support business operations, fill bottlenecks, and improve KPIs.

This is a great opportunity for individuals looking to build a long-lasting career in business acumen, customer engagement, and management.

No experience is required as full training and mentoring are provided.

Key Responsibilities

• Contribute to KPIs and driving overall averages
• Be part of a structured training programme focused on communication, leadership, and business development
• Take lead hosting public speaking sessions on improving KPIs in different areas
• Take part in networking events and conferences
• Represent leading brands in a professional manner through face-to-face interactions
• Assist with the coordination of daily operations and campaign tasks

Skills & Requirements

• Student mentality
• Good attitude
• Strong work ethic
• Discipline
• Interest in building business acumen
• Strong communication skills
• Ambitious mindset

Experience

No prior experience needed.

What We Offer

• Comprehensive training and onboarding programme
• Full-time permanent role
• Growth-focused supportive environment
• Ongoing mentoring and development
• Uncapped earning potential with incentives
• Merit-based progression opportunities (non-seniority environment)