Responsibilities

• Owning the campaign calendar based on monthly client segmentation, ensuring targeted communication rather than generic outreach.
• Managing the Revaluation Programme by identifying clients whose insurance valuations are due for renewal and facilitating revaluation appointments.
• Executing upgrade campaigns to encourage clients to trade up their jewellery pieces at key moments.
• Implementing a weekly thank-you email programme to express gratitude to recent purchasers and share our story.
• Coordinating champion and lapsed-client campaigns to re-engage clients through events and seasonal promotions.
• Supporting the Bride Box and lifecycle campaigns to enhance the client journey from engagement to wedding bands.
• Enhancing the quality of our product photography and building a consistent visual library.
• Maintaining an engaging presence on Instagram and other social media platforms, showcasing our jewellery and team.
• Updating website content to keep our new Shopify site fresh and relevant.

Requirements

• A passion for marketing and a keen interest in the jewellery industry.
• Strong communication skills, both written and verbal.
• Ability to work collaboratively in a small team environment.
• Familiarity with social media platforms and content creation.
• Experience with HubSpot or similar CRM systems is a plus.

Benefits

• We offer a supportive and dynamic work environment with opportunities for professional growth. As part of our team, you will gain hands-on experience in marketing and client engagement within the luxury retail sector. You will receive structured training delivered via a leading training provider, funded by the government and employer, culminating in a Level 3 Multi-Channel Marketer accreditation at the end of 12 months.