Help Desk Analyst
UK (Hybrid)
Posted 2 months ago
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Job Description
Bond requires a capable, motivated Help Desk Analyst to provide first level technical support services to the end users at Bond. Do you love tackling issues head-on? Do you enjoy being a part of the solutions to a business’s pain points? Are you constantly updating your knowledge of hardware and software trends? If you answered “YES” to these questions, you will fit in well with our company.
- A college or university degree in Information Technology or a related field
- 2-3 years of experience providing help desk support in a similar environment
- Excellent verbal and written communication skills, with the ability to interact effectively with both technical and non-technical users
- Strong trouble shooting abilities and capable of managing multiple tasks simultaneously
- A professional demeanour with a customer focused mindset
- Strong technical knowledge of Windows 11,MacOS, andMicrosoft Office 365 Suite
- Basic working knowledge ofActive Directory, M365, Intune, remote access, printers, and AV equipment
- Familiarity with Jamf is considered an asset
- Ability to install, configure, and troubleshoot software and hardware
- A collaborative approach, with the ability to work independently as needed
- Experience participating in an after-hours call rotation
- Highly skilled in problem solving with a strong commitment to delivering exceptional quality support
- Familiar with ITIL frameworks and Service Management best practices
- Able to prioritise effectively and resolve day to day issues with accuracy and professionalism
- Proficient in creating and maintaining clear, comprehensive, and relevant documentation
- Takes full ownership of tasks, ensuring accountability and results
- Detail oriented, process driven, and adheres to established policies and procedures
- Possesses a strong client-focused mindset, with an emphasis on delivery outstanding service
- Respond promptly and professionally to incoming calls, emails, and support tickets
- Diagnose and resolve hardware, software, and network connectivity issues
- Assist with the set up and configuration of laptops, applications, and peripheral devices
- Provide support for AV equipment and meeting room technology, ensuring smooth operation
- Guide users through step-by-step solutions to technical problems
- Accurately document support interactions and resolutions in theI vanti help desk ticketing system
- Prioritise and manage multiple issues, escalating when appropriate
- Maintain up to date knowledge of current IT systems, applications, and emerging technologies
- Monitor and maintain compliance with help desk policies and procedures
- Participate in the development and roll out of new IT initiatives
- Provide after hours support on a rotational basis
Joining us means being part of a team that lives by the mantra “Create Bonds.” We celebrate our collective drive, reward innovative thinking, and always maintain a focus on fostering relationships, both internally and with our clients.
Ready to Make Your Mark?
If you’re passionate about shaping the future of loyalty and making a real impact, we want to hear from you! Apply now to become a part of our dynamic and innovative team.
Use of Artificial Intelligence (AI): Bond uses AI tools during parts of the screening, assessment, and selection process, supporting a fair and efficient hiring process.
Bond Brand Loyalty
Bond is the customer-intelligence driven engagement company. We help brands build stronger bonds with their customers. With our very own Bond Intelligence at the heart of all we do, we used zero, first and third party data, proprietary frameworks, behavioural science and over 15+ years of expertise & global market research enhanced by Bond’s AI to create lasting growth for our clients.Our dedicated teams of experts across our CX,HX, Loyalty Advisory, Loyalty & Marketing Operations and loyalty technology work with brands at any part of their loyalty and engagement journey to build lasting growth and stronger loyalty with their customers. With our very own suite of AI enhanced tools, data and technology like our Synapze LX Loyalty Cloud and Synapze XI Intelligence layer we not only help to design, grow and build but we also have the technology that powers and enhances your systems. Based in Toronto Canada with offices in the United States, Canada and Europe, our global teams support our clients wherever they need us. Bond is the global leader when it comes to customer engagement and loyalty. For more information please visit us at BondBL.com or email us at info@BondBrandLoyalty.com
