Head of Operations / GM - Field Marketing Events Consumer Brands at Croci Collective Ltd | Guildford, Surrey, UK | £70K/yr – £100K/yr

Croci Collective Ltd

Head of Operations / GM - Field Marketing Events Consumer Brands

Guildford, Surrey, UK (Hybrid)

£70K/yr – £100K/yrSenior LevelFull time

Posted 3 weeks ago

Top 1% of applicants do these two things.

The other 99% submit and hope. You're about to do something different.

Job Summary

Own the end-to-end field operations for nationwide events, driving scalable SOPs, contractor management and safety, while balancing budget with continuous improvement.

Operational ownership: lead large-scale event delivery, workforce planning and contractor management across multi-site activations.
Compliance and risk: ensure IR35, HSE, and field risk controls are embedded in every campaign.
Performance and growth: set KPI reporting and process improvements to scale operations and profitability.

Job Description

Responsibilities

Leading operational delivery across nationwide pop-up events and exhibition campaigns
Overseeing workforce planning, logistics, transport, accommodation and equipment movement
Managing operational activity across multiple concurrent live events and activations
Supporting warehouse operations and logistics planning in a client facing - events, promotions, brand events or related space.
Leading freelance workforce planning, deployment and contractor management
Ensuring operational compliance, including a strong understanding of IR35 and contractor engagement
Monitoring Health & Safety, operational risk and compliance across field activities
Managing relationships with venues, organisers, suppliers and client stakeholders
Developing scalable SOPs, workflows and operational processes
Driving KPI reporting, operational performance and continuous improvement initiatives

Requirements

Proven experience leading complex operational functions within fast-paced environments
Strong experience managing logistics across multiple live projects, campaigns or field operations
Experience managing freelance or contractor workforces, with a sound understanding of IR35 compliance
Knowledge of warehouse, transport or field logistics operations
Strong commercial awareness with experience managing operational budgets and performance
Excellent organisational skills with the ability to prioritise multiple moving parts
Experience leading managers and building high-performing operational teams
Strong stakeholder management and relationship-building skills
A hands-on, pragmatic approach with the confidence to roll your sleeves up whenever needed
The ability to balance operational delivery with longer-term business improvement

Preferred

Field Marketing
Experiential Marketing
Retail Activations
Consumer Brand Activations
FMCG Operations
Exhibition Services
Promotional Staffing
Event Logistics
Multi-Site Operations
Field Operations

Benefits

Become a key member of the senior leadership team
Work directly alongside the CEO with genuine influence over the future of the business
Lead operational delivery for nationally recognised consumer brands
Help shape the operational infrastructure of a rapidly scaling business
Fast-paced, entrepreneurial culture where good ideas become reality quickly
Performance bonus with realistic OTE of £100,000
Long-term progression and potential profit share opportunity
High levels of autonomy, ownership and variety

Croci Collective Ltd

We are a Direct Marketing agency runningface-to-face, telemarketing and promo campaigns.We create bespoke service packages for each client.You will see our sales agents up and down the countryand at some of the biggest events across the UK.

London, England, GBR

35 employees (2 in marketing)

www.croci.co