Responsibilities

• Managing guest communication from initial enquiry through to post checkout feedback
• Responding quickly, professionally and confidently across Airbnb, Booking.com, direct booking channels and social media platforms
• Converting enquiries into bookings through exceptional communication and customer service
• Maximising occupancy levels, guest satisfaction and review scores
• Driving increased revenue with a particular focus on midweek bookings and repeat business
• Creating and developing guest packages, experiences and promotional offers
• Maintaining the existing exceptional guest experience standards and reputation
• Planning and creating engaging social media content across multiple platforms
• Developing marketing campaigns to increase brand awareness, occupancy and direct bookings
• Creating promotional packages and partnership opportunities

Requirements

• An exceptional communicator with outstanding written and verbal communication skills
• Confident, professional and personable when dealing with guests, businesses and corporate clients
• Commercially aware with a naturally sales focused mindset
• Creative and confident producing marketing content and campaigns
• Passionate about hospitality and customer experience
• Highly organised with strong attention to detail
• Comfortable managing multiple properties and priorities
• Confident using booking platforms, social media and digital marketing tools
• Proactive, positive and solutions focused
• Motivated by growth, performance and continuous improvement

Benefits

• A friendly and supportive office environment
• Flexible working structure
• Opportunity to shape and develop a newly created role
• Autonomy to influence marketing, partnerships, guest experience and occupancy growth
• Long term progression within an established, high performing luxury accommodation brand with continued expansion plans