Responsibilities

• Manage the onsite delivery of new product launches and promotional offers, from page builds and testing through to go-live.
• Liaise with our Marketing, Stock and Dispatch teams to help make sure launches and offers come together smoothly and on time.
• Track how previous launches and offers have performed, sharing insights and learnings with the Senior Ecommerce Manager.
• Manage the collection and review of new user-generated content, making sure fresh UGC is uploaded to the website each week.
• Keep on-site imagery and copy up to date in line with our latest campaigns and changes.
• Make sure important product information is accurate and clearly reflected on the website, including ingredients, product details and pack shots.
• Carry out daily website checks, spotting anything that isn’t quite right and reporting and coordinating any fixes needed.
• Support our SEO and AEO activity through blog content, working closely with our marketing agency to identify opportunities and implement their recommendations.
• Manage on-page optimisation, including alt tags and internal linking, to help improve Tropic’s organic visibility.

Requirements

• Experience in an ecommerce role with exposure to trading, promotions, NPD or onsite content, ideally within retail, beauty or skincare.
• A reliable, hands-on executor who's comfortable making decisions and getting things live accurately and on time.
• Confident using analytics tools (e.g. GA4) to help track and report on performance.
• Some understanding of SEO/AEO best practice, or a strong willingness to learn and work closely with our marketing agency on this.
• Highly organised, with the ability to manage multiple launches and priorities simultaneously.
• Proactive and happy to flag issues or ideas, while comfortable taking direction from the Senior Ecommerce Manager.
• Collaborative and confident working cross-functionally in a fast-paced environment, adapting quickly as priorities shift.

Benefits

• Benefits: Hybrid working, up to 33 days’ holiday. Enhanced family leave, Private Medical Insurance, Medicash plan, life insurance (All available after a qualifying period). EAP through the Wisdom App, generous product allowance and 50% discount for family and friends, access to retailer discounts, Cycle to Work and Electric Car schemes, free breakfast bar, on-site parking, regular social events, and plenty of well-being treats throughout the year.