E-Commerce Retail Business Manager

Cambridge, Cambridgeshire, UK (On-site)

£45K/yr – £55K/yrMid LevelFull time

Posted 8 days ago

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Job Summary

Lead Refined operations with a small team, owning marketing, product curation, sales growth, and customer experience while coordinating with WeBuyVintage teams.

Own marketing across paid, email, social, and content
Drive online sales, growth, and customer journey improvements

Job Description

Responsibilities

Managing a small team of assistants to oversee the daily running of the business from uploading stock through to processing orders.
Maintaining relevant records including monitoring and reporting on sales, conversion and trading performance.
Finding and chasing growth opportunities and reporting back regularly to the WeBuyVintage board.
Help shape product ranges and merchandising including selecting new stock and help get it ready for sale online
Take full ownership of all marketing including: paid digital advertising, email marketing, social media, website, content, PR, copywriting, etc. This may include in-house work and/or working with agencies.
Work with the business development, marketing and logistics teams at WeBuyVintage to raise brand awareness and ensure Refined gains the right traction to succeed.
Drive online sales and customer growth
Identify opportunities to improve the customer journey.
Build relationships with customers and the vintage jewellery community.
Prepare for the launch and operation of Refined's first physical store.

Requirements

A proven background in retail management and a strong understanding/experience of the jewellery sector
Experience marketing and growing an online business
Proficient with Shopify as well as social media sites
Your love for vintage and antique jewellery does not have to be professional, but it has to be genuine and extensive
Excellent customer service and relationship management skills

Preferred

Project Management Experience
Line management experience

Benefits

4-day working week (Monday to Thursday)
Access to Bright Exchange - enjoy thousands of exclusive employee discounts and perks
Employee Assistance Programme - confidential, 24/7 support for you and your immediate family, covering work, personal, and home life matters
On-demand professional development - access to BrightHR’s online learning platform to build new skills and support your career progression
Competitive pay
Be part of a rapidly growing, friendly UK brand

WeBuyVintage

WeBuyVintage is the UK's most trusted buyers of jewellery & antiques jewellery, antiques and collectables.We host over 250 roadshow events every month across the UK, alongside a network of home visits and in-store buying locations.Our model makes it simple for customers to sell their valuable items by bringing them directly to our team of experienced buyers. Customers receive free, no-obligation valuations, fair offers and same-day payments.By combining national scale with a personal, face-to-face approach, we provide a trusted and reliable selling experience, making it easier for customers to sell with confidence.As we continue to grow, our focus is on putting people and community back into the heart of selling.

Founded in 2023

Leeds, England, GBR

33 employees (12 in marketing)

www.webuyvintage.co.uk