Responsibilities

• Lead the development of customer and content strategies that translate brand objectives, customer insights, market needs, and data into clear engagement priorities.
• Collaborate with brand teams, priority markets (top 10), medical, legal, compliance, insights, channel, delivery, and agency partners to co-create high-quality campaigns, content, and customer experiences.
• Own the strategic direction and lifecycle management of promotional and disease education content, ensuring consistency, quality, compliance, and relevance across markets and channels.
• Drive omnichannel planning by aligning customer segments, key messages, content formats, channel priorities, and performance measures.
• Support the development and execution of congress strategies, including customer experience concepts, booth engagement, content materials, team briefings, and post-congress follow-up approaches.
• Apply strong storytelling, behavioral science, customer experience design, and personalization principles to content development and campaign planning.
• Serve as the primary interface between brand strategy and marketing execution, connecting business needs with the right expertise across the broader organization.
• Use customer insights, performance data, and market feedback to continuously optimize content, campaigns, and engagement approaches.
• Manage the agency partners and internal resources to deliver high-quality outputs on time and in line with strategic objectives.
• Budget management also a key responsibility.

Requirements

• Minimum 8-10 years of experience in pharmaceutical, biotech, healthcare, or another highly regulated commercial environment.
• Strong country-level marketing and/or sales experience, and/or Execution Excellence, ideally including brand leadership responsibility.
• At least 4–5 years of brand-specific commercial leadership experience as part of an in-country, regional, above-country, or global commercial brand team.
• Demonstrated experience leading cross-functional initiatives from strategy through execution.

Preferred

• Relevant renal therapy area experience, ideally including IgAN and/or C3G, with understanding of nephrology customer needs, treatment pathways, disease education, and launch or lifecycle considerations.
• Experience in a regional, above-country, or global commercial role.
• Experience in international market coordination, including collaboration with priority markets.
• Exposure to launch preparation, launch execution, or lifecycle management of brands.
• Direct people leadership experience, including direct management or leadership of project-based teams.

Benefits

• insurance plans, retirement plans, wellbeing resources and global recognition programs
• flexible and hybrid working options, where possible, and minimum 14 weeks paid parental leave
• Long-term equity awards granted at group level may also be part of your package
• Read our brochure to learn about our global total rewards offering: https://www.novartis.com/sites/novartis_com/files/novartis-life-handbook.pdf