Responsibilities

• Supporting the seamless day-to-day running of iGaming client accounts — keeping everything on track and nothing falling through the gaps
• Communicating clearly with clients and internal service teams so everyone is always aligned on what's being delivered and when
• Running account administration effectively — status reports, action logs, Monday.com boards, and project plans kept accurate and up to date
• Beginning to take direct ownership of Statements of Work, delivery timelines, and risks for a portion of your accounts — escalating early, resolving fast
• Building genuine understanding of each client's business, objectives, and campaign targets — knowing their world, not just their briefs
• Starting to build direct, trusted relationships with key client contacts in your own right
• Flagging upsell and cross-sell opportunities to the account lead when you spot them through day-to-day work
• Developing your awareness of iGaming advertising regulations and responsible gambling requirements
• Using AI tools to keep client services processes sharp and free your time for what really matters: the relationships
• Contributing to strategy sessions, key account plans, and performance reviews with guidance from your Senior Account Manager

Requirements

• Proven experience supporting client account delivery in a digital marketing or agency environment
• A confident, natural communicator — you're building towards leading client conversations independently
• Highly organised with strong attention to detail — status reports, action logs, and deadlines never slip on your watch
• Comfortable working with data and project management tools including Monday.com
• Self-motivated and proactive — you spot what needs doing and do it
• Working knowledge of AI platforms and how they're shaping digital marketing workflows
• Proficient in Microsoft Office — Word, Excel, PowerPoint, Outlook

Preferred

• Experience in a client-facing or account management role, agency-side preferred
• Awareness of the iGaming industry — operators, affiliates, or the regulatory landscape
• Early experience leading small client conversations or workstreams independently
• Familiarity with CRM or project management platforms

Benefits

• 25 days holiday rising to 30 with tenure, plus your birthday off
• Hybrid working — 3 days Bedford / 2 days home
• Two weeks working abroad each year
• Flexible hours that fit around your life
• Company bonus paid twice a year
• Enhanced pension contributions as your career develops
• Long-Term Incentive Plan and generous referral bonuses
• Free annual health checks, flu jabs, and eye tests
• Mental health first aiders and confidential counselling
• Cycle-to-work scheme and five paid sick days on top of SSP