Responsibilities

• Supporting the seamless day-to-day running of iGaming client accounts — keeping everything on track and nothing falling through the gaps
• Communicating clearly with clients and internal service teams so everyone is always aligned on what's being delivered and when
• Running account administration effectively — status reports, action logs, Monday.com boards, and project plans kept accurate and up to date
• Beginning to take direct ownership of Statements of Work, delivery timelines, and risks for a portion of your accounts — escalating early, resolving fast
• Building genuine understanding of each client's business, objectives, and campaign targets — knowing their world, not just their briefs
• Starting to build direct, trusted relationships with key client contacts in your own right
• Flagging upsell and cross-sell opportunities to the account lead when you spot them through day-to-day work
• Developing your awareness of iGaming advertising regulations and responsible gambling requirements
• Using AI tools to keep client services processes sharp and free your time for what really matters: the relationships
• Contributing to strategy sessions, key account plans, and performance reviews with guidance from your Senior Account Manager

Requirements

• Proven experience supporting client account delivery in a digital marketing or agency environment
• A confident, natural communicator — you're building towards leading client conversations independently
• Highly organised with strong attention to detail — status reports, action logs, and deadlines never slip on your watch
• Comfortable working with data and project management tools including Monday.com
• Self-motivated and proactive — you spot what needs doing and do it
• Working knowledge of AI platforms and how they're shaping digital marketing workflows
• Proficient in Microsoft Office — Word, Excel, PowerPoint, Outlook

Preferred

• Experience in a client-facing or account management role, agency-side preferred
• Awareness of the iGaming industry — operators, affiliates, or the regulatory landscape
• Early experience leading small client conversations or workstreams independently
• Familiarity with CRM or project management platforms

Benefits

• Defined career pathways, personal development plans, and regular appraisals so you always know where you stand and what's next.
• Team training budgets, a Training Academy, an AI-powered learning platform, and a genuine commitment to promoting from within.
• Pay and Rewards That Reflect Your Work Competitive salaries benchmarked annually, a company bonus paid twice a year, enhanced pension contributions as your career develops, a Long-Term Incentive Plan, and generous referral bonuses.
• Good work gets rewarded here.
• Monthly MVP Award (£100), Values Champion recognition (£25 plus a prize wheel spin up to £100), and an annual Player of the Season award (up to £250).
• Weekly shout-outs and appreciation from colleagues and managers are just part of how we work.
• Health and Wellbeing Free annual health checks, flu jabs, and eye tests. Access to mental health first aiders, confidential counselling sessions, a cycle-to-work scheme, and five paid sick days on top of SSP.
• Time That's Yours 25 days holiday (plus bank holidays) rising to 30 with tenure, your birthday off, flexible working hours, hybrid and remote options, and two weeks working abroad. Enhanced maternity and paternity pay, and work that fits around your life, not the other way around.
• A Team Worth Being Part Of Regular Lunch 'n' Learns, quarterly off-sites, monthly socials, two paid volunteering days, an annual charity partnership chosen by the team, and an AI Taskforce putting innovation in everyone's hands. We're building something together — and that should feel like it.