Responsibilities

• Management of Wolves audio and video streaming platform, liaising with the EFL and our third-party providers to ensure the correct territory-specific feeds are made available for each match, address any issues, co-ordinate with internal departments while always maintaining high service levels.
• Provide weekly reports to the Head of BI & Digital and Digital Marketing Executive that highlight performance and revenue generated via the streaming platform.
• Respond in a timely manner to customer queries arising from the streaming platform regarding technical issues and payments/refunds.
• Daily monitoring of Wolves digital platforms to ensure constant uptime across all platforms.
• Ensure the club’s key digital platforms contain up-to-date, accurate information, using existing content management systems (CMS) for creation, editing, publishing, and scheduling of key club marketing and operational information.
• Regularly review platforms and the user experience across website and mobile app, ensuring an optimal experience while flagging bugs or issues with the Digital Marketing Executive.
• Assist the Digital Marketing Executive with paid social advertising that services internal departments and supports promotional opportunities.
• Work alongside our content and sponsorships teams to plan, execute and report on ad hoc digital marketing campaigns for the club and its partners.
• Management of Wolves Digital Advertising inventory to ensure commercial commitments are met while maintaining scope for additional external advertisements to be sold.
• Collaborate closely with several departments in the wider business including marketing, communications, commercial, partnerships, football development, and the Wolves Foundation.

Requirements

• Knowledge of and experience in managing audio-visual streams, using content management systems (CMS) to maintain and update a website or mobile app.
• Understanding of social media advertising guidelines and best practices to ensure lowest cost per result.
• An understanding of football fans, what makes them tick.
• Basic understanding of HTML and CSS for simple edits to email and on-page code.
• Basic image and video editing.
• Strong written English and creative writing for copy, promos and marketing campaigns.
• Understanding of safeguarding practices and the ability to work safely with children and/or vulnerable adults.
• Commitment to promoting and embedding equality, diversity, and inclusion, in line with the Club’s Equality Policy.
• Excellent written and verbal communication skills, with the ability to collaborate effectively across multiple departments.
• Strong organisational and workflow management skills, with the ability to prioritise multiple projects during busy periods.

Preferred

• Experience of working with data analysis to rethink commercial and communication strategy.
• Adobe Creative Suite including Photoshop, Premiere, Dreamweaver and XD.
• An understanding of GDPR and best practices with regards to data management.
• Knowledge of Wolves, the club, its history/traditions and supporters.