Responsibilities

• Content and copy: Write, edit and proofread copy for the website, email and social media
• Keep website, store, restaurant and location content current and accurate
• Work with designers and marketers to align copy with visuals
• CRM and email: Build and schedule email campaigns, including segmentation and occasional A/B testing
• Support loyalty and retention activity, and keep customer data accurate
• Report on email and CRM performance
• Product and digital support: Manage banners, landing pages and seasonal content
• Support SEO and paid search, paid social and organic content with agency partner
• Track website analytics and flag insights on customer behaviour
• Reporting: Contribute to reporting on campaign performance and customer engagement

Requirements

• Experience writing and editing content for web, email or social
• Comfortable working in a CMS and an email marketing platform
• Good attention to detail, especially for proofreading and data accuracy
• Able to juggle several ongoing content updates at once
• Interest in analytics and using data to inform content decisions
• A team player who works well with designers, marketers and other departments

Benefits

• Generous colleague discount
• Exclusive local discounts on a range of local restaurants, shops, and more
• Free colleague car park within walking distance of our main retail store
• Wellbeing employee assistance programme