Customer Relationship Manager

Northampton, North Northamptonshire, UK (On-site)

£28K/yr – £32K/yrEntry Level1+ years expFull time

Posted 2 weeks ago

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Job Summary

Own frontline field based consumer acquisition and live engagement campaigns while upholding brand standards and local territory strategies.

  • Field-based campaigns and customer engagement: deliver face-to-face promotions and relationship-building in the field.
  • Sales closure and relationship ownership: initiate conversations, assess needs, and secure sales.
  • Territory planning and daily targets: participate in morning strategy to review demographics and set targets.

Job Description

Responsibilities

  • Your primary responsibility will be executing field-based consumer acquisition campaigns, managing customer relationships, and ensuring that our clients' brand guidelines are represented with flawless professionalism.
  • Actively deliver customer engagement activities as part of live, face-to-face promotional campaigns.
  • Confidently initiate conversations, establish rapid rapport, identify customer needs, and securely close sales.
  • Participate in morning strategy sessions to review territory demographics, set daily targets, and brainstorm creative approach techniques.

Requirements

  • Applicants must be at least 18 years of age, possess full permanent eligibility to work in the UK, and have a reliable daily commute to our central office. (We cannot support student or Tier 4 visas).

Preferred

  • The Persona: Outgoing, empathetic, and naturally confident when speaking with members of the public.
  • The Drive: Target-motivated individuals who enjoy working in a high-performance environment where effort equates to financial reward.

Benefits

  • Financial Control: A stable environment paired with uncapped commission structures, giving you total command over your weekly income.
  • A Dedicated Mentor: Daily access to an experienced account manager who will map out your professional development milestones.
  • Vibrant Culture: Frequent team nights out, performance-based competitions, financial bonuses, and regional corporate networking events.
Relay Direct logo

Relay Direct

Welcome to Relay Direct — where growth isn't just a goal, it's a way of life.We’re a place where ambition meets opportunity and potential becomes performance.We help businesses grow by delivering personalized, high-impact customer acquisition strategies designed to attract new customers, build trust, and drive loyalty.Our strength lies in investing in people — developing talent from the ground up, sharpening skills, and creating real leadership opportunities.Through modern, innovative methods and face-to-face engagement, we create meaningful connections that lead to real, lasting business growth.

Founded in 2021
Watford, England, GBR
41 employees (6 in marketing)

Traffic Signals

Monthly Visitors
3.4K
Traffic Source Mix
Search
53.5%
Direct
33.9%
Referral
7.1%
Social
4.2%
Paid
1.1%

Headcount Trend

Current headcount: ~41

Marketing Team

Marketing Team Size
6 (15% of company)
Marketing Roles Posted (Last 30 Days)
8