Customer Relationship Manager

Northampton, North Northamptonshire, UK (On-site)

£28K/yr – £32K/yrEntry Level1+ years expFull time

Posted 2 months ago

Job Summary

Own frontline field based consumer acquisition and live engagement campaigns while upholding brand standards and local territory strategies.

  • Field-based campaigns and customer engagement: deliver face-to-face promotions and relationship-building in the field.
  • Sales closure and relationship ownership: initiate conversations, assess needs, and secure sales.
  • Territory planning and daily targets: participate in morning strategy to review demographics and set targets.

Job Description

Responsibilities

  • Your primary responsibility will be executing field-based consumer acquisition campaigns, managing customer relationships, and ensuring that our clients' brand guidelines are represented with flawless professionalism.
  • Actively deliver customer engagement activities as part of live, face-to-face promotional campaigns.
  • Confidently initiate conversations, establish rapid rapport, identify customer needs, and securely close sales.
  • Participate in morning strategy sessions to review territory demographics, set daily targets, and brainstorm creative approach techniques.

Requirements

  • Applicants must be at least 18 years of age, possess full permanent eligibility to work in the UK, and have a reliable daily commute to our central office. (We cannot support student or Tier 4 visas).

Preferred

  • The Persona: Outgoing, empathetic, and naturally confident when speaking with members of the public.
  • The Drive: Target-motivated individuals who enjoy working in a high-performance environment where effort equates to financial reward.

Benefits

  • Financial Control: A stable environment paired with uncapped commission structures, giving you total command over your weekly income.
  • A Dedicated Mentor: Daily access to an experienced account manager who will map out your professional development milestones.
  • Vibrant Culture: Frequent team nights out, performance-based competitions, financial bonuses, and regional corporate networking events.
Relay Direct logo

Relay Direct

Welcome to Relay Direct — where growth isn't just a goal, it's a way of life.We’re a place where ambition meets opportunity and potential becomes performance.We help businesses grow by delivering personalized, high-impact customer acquisition strategies designed to attract new customers, build trust, and drive loyalty.Our strength lies in investing in people — developing talent from the ground up, sharpening skills, and creating real leadership opportunities.Through modern, innovative methods and face-to-face engagement, we create meaningful connections that lead to real, lasting business growth.

Founded in 2021
Watford, England, GBR
41 employees (6 in marketing)

Salaries

Posted range

£28K/yr – £32K/yr

Taken straight from the job posting.

See all Relay Direct salaries

Marketing Team

Marketing Team Size
6 (15% of company)
Marketing Roles Posted (Last 30 Days)
5

Traffic Signals

Monthly Visitors
3.4K
Traffic Source Mix
Search
53.5%
Direct
33.9%
Referral
7.1%
Social
4.2%
Paid
1.1%

Headcount Trend

Current headcount: ~41
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Customer Relationship Manager

Relay Direct · Northampton, North Northamptonshire, UK · On-site